Shipping Policy

Shipping Policy
All orders are shipped from China and are not shipped on Saturdays, Sundays or Chinese national holidays. Orders are shipped within 7 days of placing the order. Occasionally, depending on the availability of gemstones or custom live-stream orders, processing can take longer. If this is the case with your order, we will contact you via email.
All orders are shipped via YunExpress. Please note that YunExpress is our primary international carrier; once the package arrives in your destination country, it is typically handed over to your local postal service (such as USPS in the United States) for final delivery.
Also, all orders must be shipped to a physical address; please do not use a P.O. Box as your shipping address to ensure safe delivery of your crystals.
Delivery Estimates
Standard International Shipping: Estimated delivery time is 7 to 15 business days after the order has been dispatched.
Please note that delivery delays can occasionally occur due to customs processing, severe weather conditions, or other unforeseen logistical issues.
Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will generally become active within 48 hours after the package is handed over to the carrier.